At SLEEK SIMPLICITY LLC, we are committed to ensuring customer satisfaction. If you are not satisfied with your purchased folding bicycle, we offer a clear refund policy to make returns or exchanges easy. Please read the following refund terms carefully.
- Refund Policy
We offer a 30-day unconditional refund policy. You can request a refund or exchange within 30 days of receiving your item. - Return Conditions
To be eligible for a return, the following requirements must be met:
The item must be unused, in its original condition, and include all original packaging, tags, and accessories.
If the item has a manufacturing defect or is damaged, you can request a refund or exchange.
The customer is responsible for return shipping costs (unless the return is due to damaged goods or incorrect shipment). - Return Process
If you wish to return or exchange an item, please follow these steps:
Contact Customer Service: Please first contact our customer service team via email or phone, providing your order number and reason for return. Our customer service will provide you with specific return instructions and confirmation.
Prepare for Return: Place the item back in its original packaging, ensuring that the item and all accessories and documents are complete and undamaged. You can use any courier company to return the item to the return address below.
Fill out the Return Form: Please include a return form in the package, stating your reason for return and contact information so that we can process it.
Ship the Item: Ship the item back to us using your chosen courier service. Please retain proof of postage for tracking purposes. - Return Address
Please send return items to the following address: 122 W 1ST ST, RONKONKOMA, NY 11779 - Refund Processing Time
Once we receive your returned item and confirm its condition, you will receive a refund confirmation notice. Refunds will be processed using the original payment method and will usually be credited back to your account within 5 to 10 business days of receiving the return. If you do not receive your refund within this time, please check your bank account or contact your payment provider. - Replacement Policy
If you wish to exchange an item, please specify the desired replacement item and its size or color when returning the item. We will process your exchange request based on inventory availability after receiving the returned item. 7. Important Notes
Please be sure to keep all return shipping receipts for future reference.
SLEEK SIMPLICITY LLC will not refund any shipping costs incurred due to personal reasons.
If you have any questions or require further clarification regarding our refund policy, please feel free to contact us:
Phone: 929-992-8114
Email: [email protected]
Thank you for choosing SLEEK SIMPLICITY LLC. We look forward to providing you with a satisfying shopping experience!
