Help center

Welcome to the SLEEK SIMPLICITY LLC Frequently Asked Questions page. Here, you will find answers to common questions about our folding bicycles and other related services. Our goal is to provide you with clear information to help you better understand our products and services.

1. How do I choose the right folding bicycle for me?
   When choosing a folding bicycle, you should consider the following factors:
   Usage: Determine whether you will primarily use the bicycle for commuting, leisure, or travel.
   Weight and height: Ensure the bicycle you choose is suitable for your body type and provides a comfortable riding experience.
   Storage space: Choose a model with the appropriate size and folded dimensions based on your storage needs.
   For further assistance, please feel in touch with our customer service team.
2. How are orders processed?
   Once you place an order on our website, we will process your order as quickly as possible. During the processing, you will receive email notifications regarding your order status. Order processing usually takes 1-3 business days, depending on inventory availability.
3. How can I pay?
   We accept various payment methods, including:
   Credit cards (Visa, MasterCard, American Express, etc.)
   PayPal
   All payment processes are securely encrypted to ensure the safety of your payment information.
4. Do you offer delivery services?
   Yes, we offer delivery services. Orders will be delivered to the address you provide after processing is complete. Please note that the specific delivery time may vary depending on your geographical location and the chosen shipping method.
5. How can I track my order?
   Once your order has shipped, we will send a confirmation email containing tracking information. You can use the tracking number in the email to check the status of your order in real time on the courier company’s website.
6. What is your return and refund policy?
   We are committed to providing our customers with a satisfactory shopping experience. You can request a return within 30 days of receiving the product. Please ensure the product remains unused and is returned in its original packaging. For specific steps and requirements regarding returns, please refer to the return policy section on our website.
7. How do I maintain my folding bicycle?
   To ensure your folding bicycle remains in optimal condition, we recommend that you:
   Regularly check tire pressure and brake system.
   Clean friction points to remove dust and dirt.
   Follow the maintenance guidelines provided in the user manual.
   If you have any questions about maintenance, please feel free to contact customer support.
8. What is your warranty and guarantee policy? Our folding bicycles typically come with a manufacturer’s warranty. Specific warranty terms will be included with the product; please read them carefully for more information. If you encounter any quality issues during use, please contact us as soon as possible, and we will assist you in resolving the problem.

Thank you for choosing SLEEK SIMPLICITY LLC. We look forward to providing you with high-quality products and services!